Contact Us

We’re here to help! If you have any questions about your order, our products, or our policies, please don’t hesitate to reach out.

At Keepsake Lane, customer satisfaction is important to us, and we aim to respond to all inquiries as quickly as possible.

📧 Email Support

For all order-related questions, customization concerns, or general inquiries, please contact us at:

info@keepsakelane.store

We typically respond within 24–48 business hours (Monday–Friday).

📦 Order Issues

If you’re contacting us about an existing order, please include:

  • Your order number

  • A brief description of the issue

  • Clear photos (if the item is damaged or defective)

This helps us resolve your request faster.

🕒 Business Hours

Monday – Friday
9:00 AM – 5:00 PM (EST)

Please note that responses may be delayed on weekends and public holidays.

ℹ️ Important Notes

  • We currently offer email support only.

  • We do not provide phone or in-person support at this time.

  • For quick answers, we recommend reviewing our Shipping Policy, Return & Refund Policy, and Terms of Service.

Thank you for choosing Keepsake Lane. We appreciate your trust and look forward to assisting you.

— Keepsake Lane Support Team